Pcounter Support / Knowledge Base

Categories:

• Kyocera Embedded
  
• Pcounter PRO
  
• Pcounter Workstation Manager
  
• Custom Data Kit (CDK)
  
• Secure Print
  
• General
  
• License upgrade
  
• Set-up and features
  
• Pcounter Windows
  
• Pcounter Netware
  
• Pcounter Web Client
  
• Guide to printer and port set-up
  
• Technical problems
  
• Pstation
  
• Pcounter Web Report (PWR)
  
• Monitor hardware terminals
  
• Copy cables
  
• XAuditron
  
• Xerox
  
• Sharp
  
• Toshiba
  
• HP
  

Kyocera Embedded

• Which Kyocera devices supported
  
• Allow Registration of Unknown Cards
  
• Card-readers
  

Pcounter PRO

• Import - PRO
  
• How to Update PRO DLL
  
• Auto update of Short ID (card ID)
  
• How to import Card ID into Pcounter PRO
  
• Attribute for ID numbers in AD
  
• Pro license on data-server
  
• Change from admin to printer administrator
  

Pcounter Workstation Manager

• What can Workstation Manager Track
  

Custom Data Kit (CDK)

• How to locate registration information
  
• Registration
  
• LDAP (S)
  

Secure Print

• SAP Secure Print
  
• Delete jobs with Super Puase
  

General

• Where to locate the Maintenance expire date?
  
• Support for NIS ?
  
• Can a print-job be deleted after is have been generated ?
  
• When do Pcounter log and account a print-job ?
  
• Is it posible to work with Microsoft SQL
  
• Set-up for Academic Exams
  
• How to activate PPopup.dbf
  
• role of the file 'NetAddrs.INI' in C:\Program Files\PCounter
  
• Import of existing account-balances into Pcounter
  
• iPlot support
  
• Database questions
  
• How to find Pcounter log
  
• What control 'time' in Pcounter
  
• Can project/client code be used when printing from MAC?
  
• Import, when User have no Network ID
  
• How to see if License is 'PRO'
  
• Unknown User
  
• Ppop-up - customized text problem
  
• Support for RPCR
  
• Support for LDIF ?
  
• ODBC / SQL interface
  
• How to see server component versions
  
• PPopup - Multible queues on same printer
  
• EMF - counting problems
  
• Disable SNMP comm.
  
• Pcounter Data-server asking for license key
  
• NET SEND
  
• Refresh of SNMP Port
  
• MAC set-up
  
• Default balance
  
• Print from Unix workstation
  
• RPC server is not available
  
• How to delete Short-ID
  
• Transfer credit into Pcounter
  
• In which order is multible rules processed
  
• Explanation to codes in Pcounter log
  
• Can Pcounter control/limit whom in an environment who can use different client codes?
  
• How to use SAMBA with Pcounter
  
• Where can page, cost and balance be located in log-file?
  
• Do Pcounter workstation (desktop printing) support Win95 ?
  
• Where can we see if e.g. the server and domain name have been changed ?
  
• Is it possible for the user to check his/her own print history?
  
• How does color pricing work in Pcounter ?
  
• Is color detection automatically activated?
  
• Support for IBM Informix
  
• Pcounter in mixed environment
  
• How to delete client codes (WIN)
  
• What is a site license ?
  
• How is site license set-up?
  
• Do Pcounter support duplex when printing?
  
• Can pop-up language be changed ?
  
• What measurement is used for plotters?
  
• Do Pcounter have support for OPEN LDAP
  
• Can Pcounter be installed on a workstation (WIN)
  
• Which Files to back-up if reconstruction after crash?
  
• Is it possible to print if the Data-server is down ?
  
• Is it possible to change default setting on all printers from the print-server?
  
• Can Pcounter be installed on cluster nodes?
  
• Ports and protocols for communication between servers
  
• Can Pcounter communicate with 3rd part systems?
  
• Can Pcounter be set-up so only some users have access to printers ?
  
• Do Pcounter have support for USB attached desktop printers?
  
• Do Pcounter have an automatic page separator
  

License upgrade

• Upgrading Pcounter for Windows
  
• Upgrading Pcounter for NetWare (NDPS)
  
• Upgrading Pcounter for NetWare (Queues)
  
• Manual upgrade instructions for server components
  

Set-up and features

• Where is Pcounter license entered?
  
• Can users be set-up in different groups in Pcounter (WIN)
  
• Banner position
  
• Where to set currensy (valuta)
  
• ISS set-up on Windows XP not supported
  
• Set-up of pop-up messages
  
• Decimal settings for cost pr page (Windows)
  
• Privacy settings for German market
  
• Quick guide to setup for MAC
  
• How to import users from database
  
• Delete automation
  
• MAC printing via Windows
  
• Account balance options - new user
  
• Reject log
  
• Ppopup.exe - hideicon
  
• Ppopup.exe - deployment
  
• Windows Client Setting
  
• Ppop-up poll time
  
• Terminal Services - Ppop-up or WebClient
  
• How to enable Active Directory OU logging in Pcounter
  
• Pop-up in connection with use of terminal servers
  
• Set automated quota for group
  
• B/W jobs recorded as color on B/W printers
  
• Disable domain look-up
  
• Move job if printer down
  
• Do Pcounter have a cover page feature?
  
• Is it possible to create more than one administrator?
  
• Is Pcounter able to send messages to the user about e.g. when a job is printed or if a print-job have been deleted due to the size.
  
• How to set-up messaging/notifications to e.g. users
  
• Can Pcounter reject 'illegal' print-jobs
  
• Where do I activate and define the banner pages ?
  
• Bidirectional or manual counting?
  
• How to set-up LPR print with Axis printer box
  
• How to Enter Pcounter license
  
• Unlimited credit
  
• Port set-up with Minolta printers?
  
• How to add print credit using a Web interface
  
• Is it possible to add credit to a group of people in one transaction?
  
• Do Pcounter have a web deposit interface?
  
• How to import Users into PrinterPopupUsers (manual import)
  
• Setting up users in the initial phase, how can this process be optimized ?
  
• Want to set the account balance for all users in a domain
  

Pcounter Windows

• Uninstalling Pcounter software - Windows
  
• Windows 2003 Compatibility
  
• Currency set-up
  
• LDAP set-up in network with AD
  
• Vista
  
• Windows error code 1722
  
• Numeric format used for credit in currency
  
• Manual uninstall of port
  
• Deposit to multible levels in domain
  
• PPopup prefereces are stored
  
• Locking or limiting to a specific Active Directory OU in Pcounter Administrator
  
• Activ Directory Application Mode (ADAM)
  
• XP SP2 - block of communication such as RPC
  
• Windows XP home Edition
  
• VMware
  
• Is Task Scheduler Service (WIN AT) needed if automatic credit is used in Pcounter
  
• How to set-up Accounting for local (desktop) printers
  
• How to locate the correct domain name (NetBIOS) for Windows license
  

Pcounter Netware

• Printed pages return info in NDPS
  
• Support for eDirectory (NDS) ?
  
• Uninstall Pcounter software - NetWare
  
• Cluster set-up in Netware
  
• Where is Pcounter log stored on Novell server ?
  
• Adminstration tool on Windows OS
  
• problem with unlimited credit
  
• Support for Open Enterprise Server?
  
• Do Pcounter need to be installed on the same server as NDPS?
  
• Unlimited credit dont work
  
• 'Unable to read printserver from ini file. please configure the nlm in Pcountrol'
  
• Unknown user cant print (iPrint)
  
• Support for iPrint
  
• Problems with decimals
  
• numerical format change
  
• Manual enter of registration key
  
• How to move server configuration (Netware)
  
• Retained Job
  
• Grant Attribute Rights in Pcontrol
  
• Queues on clustering - Netware
  
• Error -603 reading PCounter:FreeQuota. Grant attribute rights to NDPSM
  
• Will Pcounter get NDPS Banner support
  
• Do Pcounter support the NDPS broker?
  
• How is Pcounter for Netware installed on a Cluster Node ?
  

Pcounter Web Client

• How to setup the Macintosh clients
  
• Combined set-up - Pcounter Web Client for none Windows clients and print direct for Windows clients
  
• Which print jobs are shown ?
  
• User identification when using Pcounter Web Client
  
• Web Client, can both User ID and Client/project code be used together
  
• LPDSVC (TCP/IP Print Service) to be disabled?
  
• Which web clients do the Web Client support?
  
• enable automatic pop-up
  

Guide to printer and port set-up

• Minolta GDI driver
  
• Minolta Magicolor 2200
  
• Minolta printers
  
• SNMP color support for Konica Minolta machines
  
• Epson C900
  
• How to set-up a Xerox printer to LPR
  
• Port set-up with HP printers
  

Technical problems

• Windows XP home edition
  
• Invalid registration nummer when changing domain or server name
  
• Print jobs are printing but not being recorded in Pcounter.log
  
• Printing error: Pcounter service and port versions out of sync
  
• Broadcast messages are not being received
  
• 'Procedure number out of range' error when printing 'Array bounds are invalid' error when printing
  
• 'User-mapped section open' error when updating Pcounter services
  
• 'Network request is not supported' error when creating a Pcounter port
  
• Windows 2003 Compatibility problems with Pcounter 2.11a and earlier
  
• Dont show color jobs in log or count extra for color
  
• 'port wizzard' on remote mashines with Windows NT 4
  
• Pcounter Printer Control do not start automatically after re-boot
  
• Printing Error: the procedure number is out
  
• ?host not found? - print queues
  
• Task Scheduler service - problems getting automatic credit service to function
  
• Error 1722 - RPC Server Not Available
  
• Why is color not reported ?
  
• Error -8000
  
• Unable to create registry key: Access is denied
  
• Wbalance show wrong credit
  
• Error - 340 (re-index of cardpin)
  
• Update of PPopup view
  
• Color Counting
  
• High CPU utilization
  
• High CPU usage
  
• - 310 error code - adding client codes
  
• Check syntax for ACCOUNT.EXE DEPOSIT
  
• The array bounds are invalid (1734)
  
• If Spooler messages are filling up the Event Log
  
• Unstable counting !!!
  
• Problems tracking print-jobs from MAC
  
• Problems with decimals pricing
  
• How to make a spool file for troubleshooting?
  

Pstation

• Which readers do Pstation Vending support?
  
• How to use/set-up 3rd party DLL
  
• No cost on jobs
  
• Workstation name vs. IP address
  
• Pstation, is it possible to get a view where both paused jobs are shown as well as jobs which is in process of printing ?
  
• Can Pstation be set-up to show all jobs?
  
• Can Pstation be used as a central print station?
  

Pcounter Web Report (PWR)

• Custom Reports / Reports Designer
  
• Date format problem
  
• How to locate registration information
  

Monitor hardware terminals

• How to set-up Pull Printing
  
• How to activate 'Secure Print' in Pcounter
  
• Magnetic cards - Monitor
  

Copy cables

• Sharp
  
• How to connect a KM C350 or C450
  

XAuditron

• Can print/copy jobs be deducted on user account in Pcounter when using XAuditron
  
• Xerox Network Account
  
• 'Error 500 - Accounting Not Enabled'.
  
• Which Xerox maschines is supported?
  
• How to change association between ID# / Client Code / PIN #
  
• How to see original uploaded log from MFP
  
• How is machines polled?
  
• Storing of data in log
  
• TCP/IP limit error (XP - SP2)
  
• 12152 error
  
• How to delete all codes
  
• Print release do not work
  
• Error 12039 - HTTP SEND ERROR
  
• Problem getting Xerox log over to XAuditron
  

Xerox

• The job was deleted due to invalid accounting IDs
  

Sharp

• Debug file
  
• License information needed
  
• Trial message in display of MFP
  
• How to update software version 1.4.x to 1.5.x
  
• Error codes
  
• Job types
  
• EM 4102 (card-reader)
  
• User balances are not decreased
  
• The pull print feature do not hold the print job at the server, but print it directly
  
• Dragon MFP does not print - the Data LED is blinking - MFP hangs up displaying 'printing 1 job...' and has to be rebooted..
  
• After having installed Pcounter and OSA-IM propperly, login at the MFP fails with an 'Error 500 - not 'NullPointer.Exeption' or an 'Unknown user' message.
  
• Print jobs are not displayed when user is logged in.
  
• On Jupiter MFP the paper size always is A4
  
• Can users be prevented to print below their balance?
  
• Management shows: Error LIZ04. No or invalid licence file.
  
• Print jobs where documents are sent via MFP-webpage, email or ftp are not counted in Pcounter
  
• sender e-mail adress is not automatically taken from OSA-IM logon
  
• Printjobs are printed / charged twice
  
• Modifying the client code list / user association in Pcounter has no effect on the client code selection screen at the MFP
  
• Some users from the domain doesn't work
  
• Money mode accounting is not accurate
  
• No licence Information is shown in DAccS_Management
  
• Faxes are treated like scans in the logfile
  
• apache Tomcat does not start..
  
• User can not login (user unknown)
  
• User of one folder/organisation unit (ou) can not login
  
• MFP reboots when entering client code (MX-M350/450)
  
• Log-out options
  
• Error code 1326
  

Toshiba

• Which Toshiba devices are supported for Embedded
  
• Minimum Toshiba conf.
  
• Card-readers
  

HP

• Which HP machines are supported
  

If you have a question not answered in this FAQ, please email support@pcounter-europe.com.